Refund policy
At Zansi Glow™, we value your satisfaction and want you to have a positive shopping experience. Please read our return and refund policy below.
1. Returns & Exchanges
Due to the hygienic nature of skincare products, we do not accept returns or exchanges on products that have been opened or used.
If you receive the wrong product, a damaged product, or a defective item, please contact us within 48 hours of delivery.
2. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and, where appropriate, arrange a replacement or refund.
3. Refunds
If your refund request is approved, we will notify you and process the refund using the applicable original payment method.
Refund processing times may vary depending on your payment provider.
4. Non-Returnable Items
For health and hygiene reasons, we cannot accept returns of:
- Opened skincare products
- Used products
- Products damaged after delivery due to customer handling
- Products without the original packaging
5. Important Information
Individual skincare results may vary from person to person. We recommend checking the ingredients before use and performing a small patch test, particularly if you have sensitive skin.
Zansi Glow™ does not guarantee specific skincare results.
6. Contact Us
For any questions regarding your order, return, or refund, please contact:
Zansi Glow™
📧 info.zansiglow@gmail.com
Zansi Glow™ — Your skin. Your confidence. Your glow. ✨